This Privacy Policy outlines how Venetia Moore Hypnotherapy (“we”, “us”, “our”) collects, uses, and protects personal data provided by clients and visitors to our website: www.hypnotherapy-lifechanging.com (the “Website”).

By using our services or visiting our Website, you agree to the practices described in this policy.

Data Controller

Venetia Moore Hypnotherapy is the data controller for your personal information.

Contact Details:
Email: venetia@true-nature.co.uk
Phone: 07973 953 012
Website: www.hypnotherapy-lifechanging.com

What Personal Data We Collect

We may collect and process the following data:

• Identity Data – full name, date of birth, gender

• Contact Data – email address, phone number, address

• Health and Session Data – any health-related or wellbeing information you voluntarily provide during sessions

• Payment Data – invoicing or payment details (we do not store card details)

• Website Usage Data – browser information, IP address, referral data, and interaction with the Website

• Communication Data – emails, forms, and other messages you send us

How We Use Your Information

We use your data to:

• Provide hypnotherapy services

• Respond to enquiries and manage appointments

• Maintain accurate client records

• Ensure compliance with professional and legal requirements

• Improve Website performance

• Send marketing communications (if you have opted in)

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract – to provide hypnotherapy services

• Consent – for collecting and processing sensitive health data and for marketing emails

• Legal Obligation – to comply with legal and professional standards

• Legitimate Interests – for business operations, such as improving services and maintaining Website security

Sharing Your Information

We will not sell your data. Your information may be shared only when:

• Required by law or a regulatory body

• Necessary with trusted service providers (e.g. payment processors) under confidentiality agreements

• Agreed by you (e.g. liaising with another healthcare provider)

Data Retention

Client records are retained in accordance with professional standards (typically for a minimum of 7 years after your final session). After this period, your data will be securely deleted or anonymised.

Security Measures

We take data protection seriously and use appropriate physical, electronic, and managerial procedures to safeguard your information.

Your Rights

You have the right to:

• Access your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time (for consent-based processing)

• Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk

To exercise these rights, contact us via the details above.

Cookies

See our separate Cookie Policy below for how we use cookies on our Website.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.